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Under review

bOS Configurator crashes on scheduler editing

Grzegorz Kulinski 3 years ago in bOS Configurator / Tasks updated by ComfortClick Support 3 years ago 1

Good day everyone.

While working on the new project, I remembered about another serious editing problem in bOS Configurator. It appears in any edited program. The problem concerns edition of schedulers, which contain dozen commands (in my case 12) and dozen time events (in my program 18).

I do each new scheduler by cloning an existing one, according to the screenshot:

Image 3783


The configurator freezes while editing commands:

2022.05.27_bOS Configurator crashes.mp4

To force the configurator to close, it was enough to edit 8 commands. In my case, the configurator crashes with each new schedule (on average, after editing dozen commands).

To reproduce the problem, you can use the configuration file that I sent by e-mail two days ago (my earlier post "bOS Configurator - cyclical configuration downloading").

Regards,

Grzegorz

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Under review

coolmaster integration

Miguel Paredes 3 years ago in bOS Configurator / Devices updated by ComfortClick Support 3 years ago 1

hi, i would like to know if you have any plans on integrating coolmaster devices to comfortclick

is a great solution for integrating HVAC systems

https://coolautomation.com/

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Answered

Log Monitor Event

Doctore Esparta 3 years ago in bOS Configurator updated by ComfortClick Support 3 years ago 3

Hello everyone.

I need to track through the registry to discriminate a problem in my customer's installation. The Log Monitor has a data collection buffer of approximately 12 hours, but 95% of the events it displays are weather and clock events.

Is there a way to disable the General\Time and General\Sun events in the Log Monitor so that they do not occupy most of the space in the log and lengthen the time I can spend without having to collect the data from the log before it is deleted?

Thank you

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Under review

bOS client won't connect

Francois Lesueur 3 years ago in bOS Client updated by Jürgen Jürgenson 3 years ago 4

Hello, 

From times to times, the bOS client does not connect : when clicking on a profile line, it holds for a few seconds, nothing happens, and it gets back to the list of profiles. 

Sometimes you just have to do it a second time, and it works. That's not a big deal. 

But in other cases, it won't connect at all, unless you reboot the tablet. Sometimes you have to reboot twice before it connects. 

This is happening on both iOS and Android. 

Are there any ways to fix those bugs ? Some of my servers are in Airbnbs, and I'm getting frequent calls from the guests, it is quite annoying. 

Thanks, 

François 

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Under review

not enough memory resources available for this operation

Bernhard Haba 3 years ago in Devices / Cameras updated 3 years ago 6

Hello,
I have added a third stream to my CC today. Since then I get the error message that there is not enough memory. This must be some kind of error since it can't be the memory with only three streams.

Has anyone else had this?
What can I do?

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Under review

Fully secured bOS client

Francois Lesueur 3 years ago in bOS Client updated 3 years ago 6

Hello, 

Would it be possible to fully secure bOS client, i.e. prevent users to modify ANY settings ? 

I regularly have to do maintenance because a user changed language or "accidentally" removed the bOS server profile or doesn't know which profile to select or... whatever, they are full of ideas to find reasons why it's not working !

I'd like the bOS client to connect automatically to ONE profile when the app is launched, and that no settings AT ALL can be modified without a PIN that would be known by the administrator only. 

Thanks, 

François 

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Display hard counter water and display iPad screen

Jean Pierre Seillier 3 years ago in bOS Configurator / Themes updated by ComfortClick ComfortClick 3 years ago 1
Hello,

I would like to synchronize the display of the water meter that is in the garden with the meter displayed in Bos Configurator. This means being able to add or subtract from the figure displayed in Bos so as to have the same figure on the water meter and on the iPad screen.

Thanks for your ideas.

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Under review

bOS Configurator - cyclical configuration downloading

Grzegorz Kulinski 3 years ago in bOS Configurator updated 3 years ago 5

Hello everyone.

I have editing problems on some of my systems (all work on Grinder Black devices). The effect visible in the attached movie appears very often - when navigating through the edited configuration, the configuration file is reloaded (it doesn't matter whether it is the "General", "Devices", "Tasks" or "Themes" tab).

bOS Configurator-cyclical configuration dow....mp4

It happens veeeery often, making work completely impossible :(

Problematic servers are running on version 4.8.20 and I suspected that this problem could be related to it. Today I did a test: on one of the servers I made the necessary updates in Windows (.NET framework etc.), then I updated Grinder Black to the latest version 4.9.10. Unfortunately, the symptoms have not resolved.

Has anyone had similar problems? If yes, where can I look for the cause? It is strange that some systems behave stably during editing and some download configuration very often.

I did this test in a simple network in my apartment: Grinder Black connected to the switch via LAN, my computer connected via wifi to the access point (I'm using a Mac under Parallels Desktop).

Any suggestions? :)

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Under review

BOSCLIENT DOESN´T WORK IN ANDROID

WALTER FERRARI VÉRAS 3 years ago updated by ComfortClick Support 3 years ago 3
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Under review

Restore Configuration not working!

nguyen nguyen 3 years ago in bOS Configurator updated by ComfortClick Support 3 years ago 3

Hi ad,

I have Restore Configuration of my bOS system, but the system has not restored the power meter data of 1 month ago. All data is deleted.

Please give me the cause or solution to fix this.
Thanks & Best Regards!