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Under review

Error message appearing when viewing IP Camera sources in ffmpeg component.

Pascal Platteel 6 years ago in Devices / Cameras updated by ComfortClick Support 6 years ago 1

When viewing at camera streams configured throug OnVif, I get the following error's a lot:

Devices : 08/08/2018 11:42:00 : Error : Devices\IP Camera Garage : Error running ffmpeg. Destination array was not long enough. Check destIndex and length, and the arrays lower bounds.    at System.Array.Copy(Array sourceArray, Int32 sourceIndex, Array destinationArray, Int32 destinationIndex, Int32 length, Boolean reliable)
   at ComfortClick.IPCamera.Helpers.MpegDecoder.Streamer()

How can this be fixed?

Under review

After update 4.10.3

D D 4 months ago in Devices / Cameras updated by ComfortClick Support 3 months ago 11

The cameras stopped working on application for mobile phone after update.

Is there any solution for that?

Under review

IP camera online vs connected?

alexandros toufexis 1 year ago in Devices / Cameras updated 1 year ago 6


What is the difference between the IPcameras' values "Connected" and "Online"?

If the camera is connected and streaming both values are "True". However, when I unplug the camera, the values do not change to "False". They status changes to "False" only when I disable the camera from the bOS configurator.

Is there a way to know the actual status of the camera?

Thank you in advance.

Image 4479


Hikvision NVR cannot be discovered

Daryl Lim Ming Yen 1 year ago in Devices / Cameras updated by Ricardo Pinto | visiontech pt 1 year ago 8

Hi i am not able discover my HIKVISION NVR (model: DS-7604NI-Q1/4P) under the bOS configurator's device discovery function. The NVR and the Jigsaw are under the same network. 

And also i am unable to display the camera video on bOS Client even though i have manually keyed in the IP address of the NVR and the URL (rtsp://%u:%p@%ip:554/Streaming/Channels/101) under IP camera settings. I have validated the URL using the VLC and the video was displayed correctly.

Anyone has such similar experience? Your advice is much appreciated. Thanks 

Under review

not enough memory resources available for this operation

Bernhard Haba 2 years ago in Devices / Cameras updated 2 years ago 6

I have added a third stream to my CC today. Since then I get the error message that there is not enough memory. This must be some kind of error since it can't be the memory with only three streams.

Has anyone else had this?
What can I do?

Under review

live in bulk in camera view on client

Giordano Olmi 2 years ago in Devices / Cameras updated 2 years ago 4

Hello, I have clients who complain about the blocking of the live cameras on the PC client.

To be able to reactivate live, they must close the windows app and reactivate it.

The cameras are all configured with snapshot mode.

Can you tell me how I can solve this problem.

Best regards

Giordano Olmi

Under review

Onvif Imou Cameras

Fernando Indopesan 3 years ago in Devices / Cameras updated by ComfortClick Support 3 years ago 4


I'm trying to connect several Imou (dahua) cameras with a Device / IP Camera option, but it doesn't work.

In VLC I reach the image with the url


but it doesn't work ni bOS Configurator.

When I try to connect it by ONVIF with the URL


it doesn't work either, I get the message that the camera doesn't support ONVIF (it actually does, because I can see it in VLC)

Have you ever tried this type of camera? Can you tell me how to solve it?

Thank you!!

Under review

ONVIF events

Paul G 3 years ago in Devices / Cameras updated 3 years ago 9

Hi everyone, Has anyone successfully handled through BOS ONVIF events? If so can an example be shared? Could not find any example in the library nor in the manuals

Under review

ONVIF camera - motion events

Joachim 3 years ago in Devices / Cameras updated by Luis Gonzalez 2 years ago 10


I have a cheap IP camera from China with what I think is a somewhat limited ONVIF support. I get the camera to work with ONVIF Device Manager, and it reports motion events as you can see in the screenshot below:

Image 3321

This would have been great to use as a trigger in bOS - and I think it should be possible as motion detection is one of the standard boolean values on IP cams in bOS.

bOS discovers my camera, and I am able to retreive a MPEG stream with rtsp. It claims there is no ONVIF support. I found a some older threads on the forum with people experiencing ONVIF problems, but no solutions.

Screenshot from bOS:

Image 3323

Notice the false value on Supports ONVIF


Foscam cameras integration

Paulo Rodrigues 4 years ago in Devices / Cameras updated by Ricardo Pinto | visiontech pt 4 years ago 1

Hi, I have 4 cameras from Foscam (models R2 and FI9826P) both support Onvif, but I can't integrate any of them with Comfortclick!

Does anyone have any foscam camera integrated with Comfortclick?

Can some one help?

Best Regards