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Global Caché disconnection

Francois Lesueur 2 months ago in Devices / Global Caché • updated 2 months ago 4

Hello,

I've got several Global Caché iTach devices. 

I'm getting the following error messages a couple of time every day, at random : 

"Error connecting to device"

"Device is connected"

This is just a 1 minute disconnection, but when this is happening when I want to trigger an IR command, that's a disaster : it's not working, and users get very irritated. 

Any ways to fix this ? 

Please note that I was using before another smart home box, and I didn't have any issues at all with the Global Caché. 

Thanks,

François