Global Caché disconnection

5 years ago in Devices / Global Caché • updated 5 years ago • 4

Hello,

I've got several Global Caché iTach devices.

I'm getting the following error messages a couple of time every day, at random :

"Error connecting to device"

"Device is connected"

This is just a 1 minute disconnection, but when this is happening when I want to trigger an IR command, that's a disaster : it's not working, and users get very irritated.

Any ways to fix this ?

Please note that I was using before another smart home box, and I didn't have any issues at all with the Global Caché.

Thanks,

François

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5 years ago

Hey there François, how's it going?

I've noticed that this problem is also related to your other post, where you're getting random devices disconnected and reconnected.

I had a similar problem a few months ago, and to be honest I don't remember how it was fixed. But can you try to do a "Repair Server" option on the Configurator, to see if it fixes the problem?

Best regards

5 years ago

Hi Ricardo, I'm fine, and you ? Any plans to come to Paris soon ?

Thank you very much for your advice. I did "Repaired" the server this morning. And so far, so good. But let's wait a couple of days to confirm.

Kind regards,

François

5 years ago

Hello Ricardo,

It did the trick on the Grinder : I haven't had a single Globl Caché error since I repaired the server.

Thank you very much for your suggestion ; it's been very helpful.

It's not so convincing on the Jigsaw. I did a server repair, and I'm getting much fewer errors, but I'm still getting a few. Actually, got only two, and they might have happened at the same time than a connection issue between bOS iOS client and the server. (Another bug I can't seem to fix ; have to do the uninstall / reinstall each time). It doesn't seem to be making any sense as there shouldn't be anylinks, but who knows... I have to monitor a bit longer to be sure.

Kind regards,

François

5 years ago

After two weeks looking at the logs, I confirm this is fixed for Grinder, but unfortunately this is not fixed for Jigsaw. The number of errors was smaller, but now it's back to the usual 2-3 errors every day.

Guys from ComfortClick, any ways to fix this ? This is clearly something wrong with bOS server...

Thanks,

François

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