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Under review

Onvif Imou Cameras

Fernando Indopesan 3 years ago in Devices / Cameras • updated by Francois Lesueur 2 months ago • 5

Hello,


I'm trying to connect several Imou (dahua) cameras with a Device / IP Camera option, but it doesn't work.

In VLC I reach the image with the url


rtsp://USER:PASS@IP:554/cam/realmonitor?channel=1&subtype=0


but it doesn't work ni bOS Configurator.

When I try to connect it by ONVIF with the URL


rtsp://USER:PASS@IP:554/cam/realmonitor?channel=1&subtype=0&unicast=true&proto=Onvif


it doesn't work either, I get the message that the camera doesn't support ONVIF (it actually does, because I can see it in VLC)


Have you ever tried this type of camera? Can you tell me how to solve it?

Thank you!!

Fernando Indopesan 3 years ago

I have a TP-Link Tapo Camera that used to, at least, detect it works with ONVIF. Actually, the Discovery tool detects it. But now it sais the camera doesn't support ONVIF again...

It works perfectly with the Onvif Device Manager program, even PTZ and move sensor.

Don't know if there's something I'm doing wrong in the bOS Config


Fernando Indopesan 3 years ago

UPDATE:

I finally got it to to work ONVIF on the Imou cameras (not the Tapo Camera, I still can't get them work, still get it doesn't support ONVIF, but it even worked before). I see the image, but the motion sensor doesn't work. The camera supports it, because I see it working on ONVIF Device Manager, it appears like:


tns1:VideoSource/MotionAlarm

State: true

tns1:VideoSource/MotionAlarm

State:false

But the object in comfortclick is always set to "NO"

Could you please check it in further updates of the software? I'd be really helpful

Thanks!!

Fernando Indopesan 3 years ago

UPDATE AGAIN:

I see I can't enter in the configuration of the camera, and PTZ Support and Events are set to False.

whey I try to change it, i got the message

Object reference not set to an instance of an object

I don't know what it means, but I think there's the problem with this cameras.

Thank you!

Under review
ComfortClick Support 3 years ago

Hello,

the best thing would be to provide us VPN access to the cameras. Please contact us directly to support@comfortclick.com .

Best regards

Francois Lesueur 2 months ago

Hello, has there been any fix to this issue ? I've got the same problem with a Tapo camera. 

Should I buy Imou instead ? 

Thanks, 

François 

Customer support service by UserEcho