Connecting to KNX
Nathan Meinck 11 months ago in Devices / KNX • updated by ComfortClick Support 11 months ago • 1
Hi I'm having trouble connecting to KNX devises. I'm using Jigsaw, created a KNX devise and set Connection Type 'Jigsaw', enabled the devise and it says connected.
Successfully imported the ETS file, the devise 'Hall Light' says not connected.
Any guidance / pointers would be much appreciated?
Customer support service by UserEcho
we are sorry to hear about your problem. Have you checked if the physical connection is okay, is KNX cable connected to the Jigsaw? You can also create a ticket in our ticketing system and we will schedule remote session. You can create the support ticket on our webpage https://www.comfortclick.com/SupportTickets.