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Change graph axis properties

Raymond Olsen 11 months ago in bOS Configurator / Themes 0

How do I change the axis format? The x axis is supposed to show the time. For instance 3 instead of 0,003. The y axis is supposed to show on/off.

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Under review

Jigsaw issues after power loss

Bor Buh 12 months ago in General updated by ComfortClick Support 12 months ago 1

Hello, i am having issues with jigsaw after power loss. The green LED is on for Power, KNX and warning LEDs are off. Issue is that holding power button does nothing, cant reset it with 1s press, cant shut it down or reset network. Device just stays in same state no matter what. Only thing that works is a power cycle by disconencting power supply. Super annoying to do everytime it happens. Any solutions?

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Comfortclick power supply

Diego Colic 12 months ago in General updated 11 months ago 3

Hello,

I will try to describe the problem as best as I can.

So we have installed ComfortClick module in the electrical cabinet. And everything was working fine ( for around 8 months). Last 2 months module ConmfortClick went offline 2 times (we do not know why). Every other module in the electrical cabinet was online expect ComfortClick. 

Then we did reset the power supply (via fuse) which did not solve the problem. 

By disconnecting and reconnecting the ComfortClick's power supply connector, we did manage to solve the problem and bring ComfortClick back online.

So I have few questions:

1. What could be the reasons that ComfortClick suddenly lost connection and went offline?

2. Why did we need to reset comfortclick power supply by disconnecting and then reconnecting his power supply connector? Why wasn't it enough to reset the power supply via the fuse?

Thanks.

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Under review

BACNET - Folder

Ernesto Fantuzzi 12 months ago in bOS Configurator / Devices updated by ComfortClick Support 12 months ago 1

In Bacnet object, there is not possibility to create Folder to organize, why ?


I Think it will be usefull, i've 300 object to organize!

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Response needed from TCP Server

madub 12 months ago in Devices / Basic updated 12 months ago 2

Hello,

I need to use the TCP Server connexion of ComfortClick's Basic Driver in order to receive data sent by a sensor device (VegeHub from Vegetronix).
The TCP server is receiving the data from my Vegehub device, and I can parse the data well.

The problem is that ComfortClick does not send any response to the device and does not close the connection despite closing being requested by the device.
How can I have ComfortClick send a 200 code OK response to an incoming message sent to ComfortClick's TCP Server ?
How can I have ComfortClick close the connexion once received ?

Thank you

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MODBUS - Error Handling

Ernesto Fantuzzi 12 months ago in Devices / Modbus updated 12 months ago 2

I'm looking for a description to understand in deep the difference between Reconnect and Resume.

Can you help ?

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MODBUS - BigEndian Vs LittleEndian

Ernesto Fantuzzi 12 months ago in Devices / Modbus updated 12 months ago 2

Hi,
I've this instrument EASTRON SDM630M

and i'm trying to read it in modbus.
Usually i start my test with modbus pull software.
I'm read the register number 4 - input register FC04 - (Voltage phase 3) in Floating32bit - BIGENDIAN

Image 5080


In comfortclick, to read the same value i need to set LITTLE-ENDIAN.

Image 5079

Image 5081



you can see that in BigEndian the value is incorrect.


Do you know why there is this different from Modbus Poll ?

Thanks in advice.

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Does bOS support the Paradox SP5500?

Jeff Jie 12 months ago in bOS Configurator / Devices updated by Jürgen Jürgenson 12 months ago 1

Hi, Does bOS support the Paradox SP5500?

thanks

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Visualization issue

Aditya Gupta 1 year ago in bOS Configurator updated by Ricardo Pinto | visiontech pt 1 year ago 2

"I did a home project where I created the rooms and added a background image.

Issue: In freestyle mode, I placed buttons on the objects but realized that when I zoom in, the buttons move out of place relative to the objects.

I made several changes to fix this, but now the background image only appears partially and doesn't display in full. I'm not sure which setting is causing this. Could you please let me know how to resolve the issue? I