
Can not update Linux on Jigsaw 4.8.7
Hello.
On version 4.8.7 Linux update is not working. Every time it end with upgrade fail please contact support. I try five different Jigsaws, try to reset it try network settings but with no luck.

Presence Simulator - status of the circuits after simulation stop
Hi,
To be honest I've never used the Presence Simulator node on bOS.
But some of my customers are asking for it, so I decided to test it out first.
The thing I've noticed right away, is that when I stop the simulator, every circuit of that simulator is turned off, even if have them on. The same applies for the shutters (0-100%), they are left completely opened as they receive the 0% value.
It could make sense on lights to let them turned off, but probably not on shutters. Probably the best way would be let them be in their last position before the simulation is stopped.
So this means, that if I place every shutter of a house on a presence simulator, when I stop the simulator ALL the shutters of that simulator will be left open.
Any workaround on this? I don't want to end up by doing some logic to close the shutters after the simulator stops, but I guess I'll have to if needed.
I guess that the customers will be worried to know that the shutters will be opened after ending the simulation.
Please advise.
Best regards

Advise on a possible compatible USB<>UART adapter
Hello everyone,
Hope that everyone's safe.
I'm looking forward to test a certain device, that's supposed to be connected to a RPI under the UART interface (+5v GND RX TX).
As I'm not even risking voiding the warranty of the Jigsaw, I was looking for any kind of USB adapter that would allow me to connect the UART interface of the device, to a USB on the Jigsaw, and therefore try to use the "Basic" device to see if something happens, and try to do the integration.
Most of the adapters I see on the internet refer drivers, etc. I was looking for something more straightforward, as I just want to connect via USB to the Jigsaw.
Any advise? Anyone ever used this kind of adapter on the Jigsaw / Grinder / Whatever?
Best regards

ngrok as alternative for port forwarding
I'm owner of JIGSAW device without possibility to get public IP address. While looking for workarounds I have found the ngrok service which offers tunnels accessible via URL links. As long as I understand JIGSAW is simply raspberry pi device with custom linux os running under the hood. I wonder if I could login to the device using the ssh to access the root account for purpose of installation and setup of ngrok service. Will you be able to share those? Is ssh access enabled?

Shutdown Jigsaw from bOS Client or UPS
Hi,
Its possible to shutdown Jigsaw from Bos Client or with UPS conection?
I want to shutdown Jigsaw when UPS is about to finish battery charge and have safety stop. Even with a button in bOS Client should be fine.
Regards,

User messaging limits
Hey,
I would need to limit the Users to send messages to everyone(User still should be able to send message to the admin, but not to other users/apartments) thru the bOS app internal events messaging.
We have hotel project where the clients have started to misuse the feature by spamming jokes and memes in there - to everyone ofc, now the Hotel is asking me to turn it off but there is no option for that.
Best regards

Brand new Jigsaw - Not working out of the box
Hello team,
Got a brand new Jigsaw from our local distributor on 31 July, but only today I got the chance to connect it to my network to start working on the costumer project.
Unfortunately it doesn't work. It boots up, it shows up on the device discovery, saying it has IP address 192.168.1.11, but it doesn't ping the device, neither connects to it. A port scan doesn't show any open ports available.
Already done a hard reset 3 times, network reset also 3 times, and my network is ok.
Please advice, because the distributor is on vacation until 21st August, and I have to start the project this week.
HELP!

Slow server response during screen editing
Hi,
Editing some frames, suddenly the server started to answer very slow. In the end the configurator showed me an "out of memory" message. I was able to start again the configurator but the server was still moving very slow. Even the commands to different equipment were sent with delays. I've restarted the server and now seems to be OK.
It first starts showing me different messages like the one below and at the end crashes showing the "out of memory" message. I've reported the same in a previous post ("out of memory bug") with some more screenshots.
By the way, are there any limitation in the number of displays defined on a bOS Colibri server? Does anybody have some limitation list for this (number of devices, number of programs used, etc...).
Regards,
Laurentiu

Out of memory bug
Hello,
This morning I was able to make some changes in my project, but I have received Out of memory ERROR message. I made backup and have done reload in configurator. After all I was logged out from configurator and wasn't able to connect back. I did service monitor restart, but it didn't helped, then I did full server reload, but still can't connect. Can you tell me how to solve this problem? It is mine the biggest project and all apartments just crashed.
All the data about server is correct, User is correct and Password also correct.
Waiting to yours soonest answer.
Best regards,
Artjom
Customer support service by UserEcho