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Brand new Jigsaw - Not working out of the box

Ricardo Pinto | visiontech pt 4 years ago in bOS Server • updated by ComfortClick ComfortClick 4 years ago • 1


Hello team,

Got a brand new Jigsaw from our local distributor on 31 July, but only today I got the chance to connect it to my network to start working on the costumer project.

Unfortunately it doesn't work. It boots up, it shows up on the device discovery, saying it has IP address 192.168.1.11, but it doesn't ping the device, neither connects to it. A port scan doesn't show any open ports available.

Already done a hard reset 3 times, network reset also 3 times, and my network is ok.

Please advice, because the distributor is on vacation until 21st August, and I have to start the project this week.

HELP!

ComfortClick ComfortClick 4 years ago

Hello,

could you provide a serial number of the device? We could schedule a remote session and try to get the device to work.

Best regards.

Customer support service by UserEcho