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Under review

jigsaw no network connection

Luc Lanners 9 months ago in bOS Server updated by ComfortClick Support 9 months ago 1

Hello,


This night there was a power cut and entire current of the house was gone for a couple of seconds. Now I am unable to establish a connection to the jigsaw, do can't even find it using an ip scanner.

I've already tried to perform a network reset and factory reset, still unable to find the jigsaw using the bOS Configurator. What can I do next? Or does this mean my jigsaw is broken?

Kind regards,

Luc

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sledgehammer monitoring from Zabbix

Krisjanis Viduss 11 months ago in bOS Server 0

Hi!

We have installed Bos server Sledgehammer, and would like to add monitoring of device using Zabbix system, has anyone done that so far? Is that possible to install Zabbix agent on the device? Or add some monitoring scripts on the device?

0
Under review

Web interface whitelist or autologin

Pablo Iranzo Gómez 1 year ago in bOS Server updated by ComfortClick Support 1 year ago 3

Hi,

I've devices in my network using the local IP that should get automatic login, so that in the case of a device restart, just opening the browser will show the CFC interface.

I saw some other reports that suggested *YEARS* ago an URL with Demo?user= but it's no longer working.

Is there a supported way to do so?

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Under review

I am currently unable to reboot my Colibri Z-Wave servers.

APP MOD 1 year ago in bOS Server updated by ComfortClick Support 1 year ago 1

Hello,

I am currently unable to reboot my Colibri Z-Wave servers. The only way to fix this is to power cycle them. Do you have any solutions for this problem?

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Under review

bOS SERVER - Error on VMWARE Machine

Ernesto Fantuzzi 1 year ago in bOS Server updated by ComfortClick Support 1 year ago 1

Hi,

I'm Ernesto, a Premium Installer of ComfortClick.

I've installed bOS SERVER on a VMWARE machine.

on opening of bOS Configurator and Client, i have this error:

Image 4797

attached the LOG error:LOGERROR

What can i do to resolve ?

Thanks

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Under review

Error saving file C:\Program Files (x86)\ComfortClick\bOS Server\Building\Configuration.bin.

arda 1 year ago in bOS Server updated by ComfortClick Support 1 year ago 1

I have bellow error whenever any change in configuration (both from config or any change of scene or schedule by end user. 

Changes are not stored and after server reboot configuration changes are lost. 

How to solve it? 

Devices : 11.01.2024 21:22:11 : Error : Server : Error saving file C:\Program Files (x86)\ComfortClick\bOS Server\Building\Configuration.bin. Typ Newtonsoft.Json.Linq.JObject w zestawie Newtonsoft.Json, Version=13.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed nie jest oznaczony jako możliwy do serializacji. w System.Runtime.Serialization.FormatterServices.InternalGetSerializableMembers(RuntimeType type)
w System.Collections.Concurrent.ConcurrentDictionary`2.GetOrAdd(TKey key, Func`2 valueFactory)
w System.Runtime.Serialization.FormatterServices.GetSerializableMembers(Type type, StreamingContext context)
w System.Runtime.Serialization.Formatters.Binary.WriteObjectInfo.InitMemberInfo()
w System.Runtime.Serialization.Formatters.Binary.WriteObjectInfo.InitSerialize(Object obj, ISurrogateSelector surrogateSelector, StreamingContext context, SerObjectInfoInit serObjectInfoInit, IFormatterConverter converter, ObjectWriter objectWriter, SerializationBinder binder)
w System.Runtime.Serialization.Formatters.Binary.ObjectWriter.Write(WriteObjectInfo objectInfo, NameInfo memberNameInfo, NameInfo typeNameInfo)
w System.Runtime.Serialization.Formatters.Binary.ObjectWriter.Serialize(Object graph, Header inHeaders, __BinaryWriter serWriter, Boolean fCheck)
w System.Runtime.Serialization.Formatters.Binary.BinaryFormatter.Serialize(Stream serializationStream, Object graph, Header headers, Boolean fCheck)
w BOSCommon.Helpers.Serialization.ReliableSerialization.Save(IServer server, Object serObject, String destination)

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Under review

license users number colibri

IVAN ROSINI 1 year ago in bOS Server updated by ComfortClick Support 1 year ago 1

On Colibri there is 2 user or 1 on license?

because on manual say 1 user on website say 2 users

thanks

0
Under review

disconnection after vacation period

Jean Pierre Seillier 1 year ago in bOS Server updated by ComfortClick Support 1 year ago 1

After a period of absence of a week, I found the Jigsaw planted. Resetting the front panel changes nothing. I have to unplug the 220v, the KNX bus and the RJ45 for 30 seconds. Restarting is ok??

This every time I'm away for several days?

ideas of the problem??

THANKS

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Under review

Recuperación de contraseñas en Colibri

Pablo Lopez 2 years ago in bOS Server updated by ComfortClick Support 2 years ago 1

Hello

How can I recover my admin password on a Colibri?

Thank you, best regards

Paul

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Hardware exchange, license transfer

Jean Michel 2 years ago in bOS Server updated by Jürgen Jürgenson 2 years ago 1

Hey, guys!

I have two situations of this type: I need to transfer the bos license to a new server!

I looked for something similar here on the forum, but I didn't find anything "useful"... What I found, is either very old, or it's not about the software license but about the jigsaw... Sorry... .

How do I proceed? What is the email address for direct contact with support?

I said a lot but I didn't clarify the problem lol

I have 2 clients who damaged the machine, after changing the SSD, formatting and reinstalling the bos server (and its backup), everything works except the old license... If you want a suggestion, I think there should be a clearer path on how to proceed , there is nothing in the site's database “showing the way”.

I "eagerly" await your response, and thank you!!