0
Under review

jigsaw no network connection

Luc Lanners 3 months ago in bOS Server updated by ComfortClick Support 3 months ago 1

Hello,


This night there was a power cut and entire current of the house was gone for a couple of seconds. Now I am unable to establish a connection to the jigsaw, do can't even find it using an ip scanner.

I've already tried to perform a network reset and factory reset, still unable to find the jigsaw using the bOS Configurator. What can I do next? Or does this mean my jigsaw is broken?

Kind regards,

Luc

Under review

Hello Luc,

please open a support ticket in our ticketing system on our website and we'll check the issue together.

https://www.comfortclick.com/SupportTickets

Best regards.