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Under review

Public Address failing to update

SYSGLOB LDA 4 years ago in bOS Client updated by ComfortClick Support 2 years ago 5

Hi all.

Currently I have 2 different clients complaning about the remote access. I already saw that the problem is in the Public Address updating.
When the internet provider change the public address of that house the bOS is not updating in the client server. So when the client connects to is Access ID, it goes to the previous public address and fails.


Anyone with this problem?


Thanks all for the help.  

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Under review

Sonos - picture cover not displayed

Andrzej Szymkowicz 4 years ago in Devices / Sonos updated 4 years ago 2

Picture cover is not displayed on sonos player.

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Under review

Sonos - Error message

Andrzej Szymkowicz 4 years ago in Devices / Sonos updated by ComfortClick Support 4 years ago 1

Hi,

Every time room page with sonos player is open or playlist/favorite is changed i received error as presented below:

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443 port

DiLight-Smart Solution Ltd DiL 4 years ago in bOS Client updated by Jürgen Jürgenson 4 years ago 1

Hi, we are facing huge problems with opening 443 port (or any other port other than HTTP). slowly, more and more routers move to cyber security that blocks any external connections and also routers that support IP ver6 that cause another problems to access the bOS.

is anyone face similar problem? how to overcome such an issue? 

thanks

Dor

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Under review

Difference between remove and delete from acount

Kristián Vojčík 4 years ago in General updated by ComfortClick Support 4 years ago 1

Hello.

I was wondering what is the difference between delete controller and remove from acount. Could somebody please explain. 

Thanks.

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Under review

Paradox Devices

Fernando Castellar 4 years ago in bOS Configurator / Devices updated by ComfortClick Support 4 months ago 4

Hello! Which Paradox devices are able to control Comfortclick? I've found recently that is not possible to control the newest models of DSC Alarms, and I wonder if it happens the same with Paradox

Thank you!

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Foscam cameras integration

Paulo Rodrigues 4 years ago in Devices / Cameras updated by Ricardo Pinto | visiontech pt 4 years ago 1

Hi, I have 4 cameras from Foscam (models R2 and FI9826P) both support Onvif, but I can't integrate any of them with Comfortclick!

Does anyone have any foscam camera integrated with Comfortclick?

Can some one help?

Best Regards

Paulo

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Under review

Bos Service Monitor connection problem

Sergio Fernandez 4 years ago in bOS Server updated by Ricardo Pinto | visiontech pt 4 years ago 4


Hi, I have a problem when I want to use Bos Service Monitor to program in the office ....... I start the Bos Service Monitor
... I start the Bos Config ..... I look for him and he finds him but he doesn't connect me, he always gives me a connection error and doesn't connect. I use Parallels virtual machine on Mac, but it has always worked well for me. What's the problem? If I connect with the Bos Config to hardware server, it works OK. Thank you.

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Under review

Missing seconds: Operating time; Timers; etc...

Ricardo Pinto | visiontech pt 4 years ago in General updated 4 years ago 7


Hi,

After trying do find a specific way to do some calculation, second based, I've noticed a serious bug on every function which runs any kind of timer, like Operating time, Timers, etc.

Thos functions are actually missing 5s in each minute.

So I can't do any calculation with real precision.

bOS team, please check this issue please.

Thanks

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REPORTS

Marco Antonio Fernandes 4 years ago in General updated 4 years ago 2

Hello everyone. The customer has a need to make accounts the number of pulses of the water meter to calculate the consumption by individual. As for the logic, everything is ready and working, but the problem is in the data extraction format, and I have not found a way to store the data in a report, so that it is exported and thus the customer will calculate the consumption of each house. Is this possible? I tried to store the result of the calculation in a Counter Log, but it doesn't work as expected.

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I found a similar question, but the response link reports an error.

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Thanks.