1. ComfortClick
  2. General
  3. Ideas
0

Alexa Communication Problem

Stavros Aronis 4 years ago in General • updated 4 years ago • 4

Hello, I have all my KNX devices at home connected via BOS to Alexa - about 92 devices. All worked well, until suddenly Alexa stopped responding to all devices. i.e. - When I ask Alexa to 'turn on' a device, it says that the device is not responding. 

To clarify, BOS works well from the app and also Alexa works well with other devices not connected via BOS. 

Any help please?

Jürgen Jürgenson 4 years ago

Mine works, so you could try to re-link the Alexa skill with bOS again. This usually helps. 

Stavros Aronis 4 years ago

I already did that but unfortunately it's not working...
I did it again right now... I disabled the skill but I still see the devices at the "Devices Section” of the Alexa App…. I do not know if that means something.

Stavros Aronis 4 years ago

I removed all the devices and I relinked the BOS Skill...

I see that Alexa cannot discover the devices of the BOS...

Still through Comfortclick app everything works just fine.

(All devices are at the same network)

Stavros Aronis 4 years ago

False Alarm... It was my fault... Sorry for the inconvenience. Everything is ok. 

Thank you!

Customer support service by UserEcho