Hello,

I've noticed a strange behavior, when using manual configuration on the client app when I'm not on the same network of the server.

I've noticed this for a while. Not that it can't be worked around with a cheat, but it's there, and it's strange.

- I have a brand new, recently deployed Jigsaw on a friend of mine house; It's still not yet configured, so I haven't registered the device on the ComfortClick account; On the other hand, I'm using my own DDNS account until then, so I have to configure the installation as "Manual Configuration" on the app, so I can work remotely until I register the server on the ComfortClick account;

- So on the fields, I have the local IP address of the Jigsaw on the Local Address, and the DDNS on the Public Address;

- And then, when I'm out of there, that's when things get weird: Every time I try to connect the installation, two possible things can happen: if I'm on 3G/4G, it works; But when I'm at home over Wifi it doesn't work, and it stays on Reconnecting;

- When this happens over Wifi at home (out of the installation), either I edit the profile and past the DDNS also on the Local Address, or I have to go over 3G/4G to open the installation.

So, what I think that's happening, is that when I'm on Wifi at home, it tries to open the local IP, and as it doesn't recognize the server on that IP, it doesn't even try to use the Public Address.

It happens on every client (Android and Windows at least). On the Windows client, I can clearly see that it tries to connect forever to the local IP, and then tries to reconnect every time without trying to probe the public IP.

It also happens on every server I've tested, so I guess that's client app related only (not probing the WAN when not detecting the server on the local IP, when in Wifi/LAN out of home.

Can the team please check on this please?

Thanks.

Best regards

Hi Ad,

I'm learning the connection between a bOS and a device with KNX protocol.
How many devices can the bOS be connected to via KNX?
If you have a sample configuration of bOS and KNX device, please share it with me.

Thanks & Best Regards.

Surely not many of us tend to export data from the graphs, but when it happens and you update data on the SQL lite export, it is a lottery to guess when the updated database will be recognised by BOS or when it will simply be ignored.

The below table is backed-up, a record in the table updated, database record written and ACK, database closed, then restored and......chan, BOS says it has imported the data (i.e. no error) but BOS has no data on the table. Unfortunately this is not the first time this happens, it is random, apparently, but surely there is a pattern driven more than likely by "puntuaction" marks in the source code which are not properly interpreted -this has been quite usual-

In this case, and due to the lack of any manuals, it looks like BOS must be storing a foreign key ID somewhere linked to some databases, which makes the restore process ignore the data. Effectively once the table is uploaded, BOS shows nothing despite there is data, and if you export the "empty" table the file created has actually data, so definitively something hidden in the way BOS handles the data files which hinders the ability to modify records.......

BOS version: 4.8.15, but this has been happening in previous versions already

Hello,

I am seeking some help on including the z-wave door lock.

I have followed these instructions:

1. Exclude your lock from your hub. The lock might have partially pair to the hub. Doing an exclusion will help the lock forget that it is paired, so an inclusion can be successful.
2. Factory reset your lock. This step will delete any programming, so you will have to add codes back to the lock
   
3. Move the lock closer to the hub. When pairing, the ideal distance is 6ft or less. You can remove the lock away from the door to pair if you can't relocate the hub. Then reinstall after pairing is complete.
   
4. Pair your lock to your hub. This step is best to be preformed with your Z-wave hub's customer service. They might have additional steps if this is a master node system. 

https://www.schlage.com/en/home/faq.html?id=131805

https://instructions.allegion.com/instr/86/3540

However, in doesn't get fully included. The node is partially included and a red led instead of a green led is flashing on the lock at the end of inclusion. A green led flashing would indicate a successfully added process. 

Some instructions refer to DSK Code https://instructions.allegion.com/instr/86/3549 and I was wondering if bOS is looking for this code in order to fully include the node.

Is there also a possibility also that the z-wave driver for bOS has to be updated to include this device in the catalog?

Thank you,

Calin 

Hey,

Anyone else having this problem? My bOS on android started crashing today. Clearing the cache or rebooting the phone does not help. This has happened before with older versions too but not for some time now. And I have too many projects to restore now. Please think some account backup thingy so we could backup and restore All projects we had in there. 

It kind of started the same way as the last time i lost all my projects. I was just making some updates, logged in and logged out after checking them and then when I wanted to change accounts it would just crash - after that I tried rebooting the phone and clearing cache. Its really pain in the arse to restore them manually as I don't have them all under my account but I still need the access.

Best regards

I followed the knowledge base example to change a boolean variable, and that's working.

This is the template:

https://RPC_username:RPC_password@server_ip_address/API/RPC/SetValue

{"objectName":"Devices\KNX\Light 1","valueName":"Value","value":"true"}

What if the variable is a string type?

{"objectName":"Devices\KNX\Light 1","valueName":"Value","value":"STRINGTEST"}

This command is not working.

Strange that if I try to write a value of "true" or "false" it is accepted!

Obviously the command should be different.  But I cannot find anywhere the correct sintax.

Please anyone has succeded in solving this problem?

Thank you.

Hello, 

I was wondering if it possible to add geolocation functionality to ComfortClick. Many of our customer are asking about it, and can be very helpful with smart features that you already have. Please let me know.

Hello everyone,

I have 6 Analog Logs, when I put them in a panel page only 2 are working !!

is it a limitation in bOS or I'm doing something wrong ? 

Hello,

I am needing push notification feature on my phone with sound but when I close the app, I only get 1 message but no sound.
If I'm using the app, it includes push messages with sound.
Please let me know how to solve this problem.

Thanks & Best Regards