Hello,

I have a problem with the BOS Client for iOS.

The application crashes randomly.

Sometimes it works for several hours, sometimes it turns off after two hours. It looks like the application is "killed".

After switching on the application, you have to select the profile again.

By the way, could the profile load automatically, like on the Andorid application?

The BOS client is set to connect manually over the LAN. But that doesn't matter either, I tried via ID too.

This is not an iPad or iOS problem. In the showroom I also have other systems and the application of a different solution may be active for months. When it loses connection, it displays "lost connection" on the top bar and automatically reconnects when it comes back. Almost imperceptibly to the user.

I guess it's not really rocket science to make BOS client work similarly.

I observe the problem with turning off the application both on the new iPad and on the previous generation. In two different locations, on two different servers.

It is similar with camera support.

Streaming on the iPad application does not work (Dahua, Doorbird).

If I insert snapshots from four cameras, the Windows client displays the lack of resources error after a few seconds, and the iOS client turns off (like a killed app).

Best regards

Hello. 
I noticed that in weather widget there are two misspelled word.

Word "Slnko" is Sun not sunday and it should be just short as "NE" and Wind chill is not translated and it should be "Pocitová teplota".

My android device is unable to connect to bOS Client. I have bOS Client app v4.8 and my device can't connect to the server.

Hello, I have been working on comfortclic for about 3 years and there are still big problems with the android client, 
the application disconnects and reconnects especially when changing windows, strange because I did not notice this error on OS or Windows,
 please correct it because most of my clients have Android phones and tablets.

Good evening!

I'm watching a development partner and we're having a problem trying to export the trend log from the Client. Has anyone faced this type of problem?

We have the values being stored in the trend log inside the Configurator, making it possible to create a backup of the values [in the Configurator] in .DB format. We were able to see the table with the values inside SQLite and export it to .CSV [Excel] format. However, when we try to export the trend log of the graph with all points being plotted on the screen, through the button in the upper right corner of the Client [Graphics], the exported file in .CSV format is zeroed. Any tips? Is there any specific configuration for such functionality?

Anyone knows why the graph scales more than required? For example in the image attached, the maximum value achieved on the Y axis for the current is about 13 A, however BOS chooses to scale the graph with a maximum of  20 on the Y axis. 

Tbh, even is the number on the Y axis was 5, the graph would still show 20 as the max, hence losing all ability to read the values.

Any thoughts? there is no way to change any property to create such padding space!

Hello,

I've noticed a strange behavior, when using manual configuration on the client app when I'm not on the same network of the server.

I've noticed this for a while. Not that it can't be worked around with a cheat, but it's there, and it's strange.

- I have a brand new, recently deployed Jigsaw on a friend of mine house; It's still not yet configured, so I haven't registered the device on the ComfortClick account; On the other hand, I'm using my own DDNS account until then, so I have to configure the installation as "Manual Configuration" on the app, so I can work remotely until I register the server on the ComfortClick account;

- So on the fields, I have the local IP address of the Jigsaw on the Local Address, and the DDNS on the Public Address;

- And then, when I'm out of there, that's when things get weird: Every time I try to connect the installation, two possible things can happen: if I'm on 3G/4G, it works; But when I'm at home over Wifi it doesn't work, and it stays on Reconnecting;

- When this happens over Wifi at home (out of the installation), either I edit the profile and past the DDNS also on the Local Address, or I have to go over 3G/4G to open the installation.

So, what I think that's happening, is that when I'm on Wifi at home, it tries to open the local IP, and as it doesn't recognize the server on that IP, it doesn't even try to use the Public Address.

It happens on every client (Android and Windows at least). On the Windows client, I can clearly see that it tries to connect forever to the local IP, and then tries to reconnect every time without trying to probe the public IP.

It also happens on every server I've tested, so I guess that's client app related only (not probing the WAN when not detecting the server on the local IP, when in Wifi/LAN out of home.

Can the team please check on this please?

Thanks.

Best regards

Hey,

Anyone else having this problem? My bOS on android started crashing today. Clearing the cache or rebooting the phone does not help. This has happened before with older versions too but not for some time now. And I have too many projects to restore now. Please think some account backup thingy so we could backup and restore All projects we had in there. 

It kind of started the same way as the last time i lost all my projects. I was just making some updates, logged in and logged out after checking them and then when I wanted to change accounts it would just crash - after that I tried rebooting the phone and clearing cache. Its really pain in the arse to restore them manually as I don't have them all under my account but I still need the access.

Best regards

I have installed the bOS client on 3 different Android TV boxes and with all 3 there is the same problem: I can only see the start screen. The visualization is perfect but when I click with the cursor on the icons it does nothing. just as if the click did not work. I can't activate anything or change the screen. Does this have any "tricks"?

Thanks, greetings

I have a client with 2 iPhones that cannot open the app. You have uninstalled it several times and it is not working for you. However, I can open it perfectly (I have Android). It happens on his smartphone and his wife's.

There are two iPhone 11 Pro with software version 14.3.

Please give me a hand because I don't know what to say to him anymore.

Thanks a lot. Greetings