Hello, 

I tried to install bOS client on an iPad with iOS 9.3.5 ; that's the latest version supported on this iPad, I cannot upgrade to a newer version. 

I got the message saying that the latest bOS client version was not compatible with this iOS version, which is strange as in the app compatibility section it says that it requires iOS 8.0 or greater. 

I managed to upload an old version of bOS client, but that's not good as I won't get the latest updates. Any ways the latest bOS client version can still be compatible with iOS 8 and greater ? This is very useful to use old and cheap second hand iPad that are still working very well. 

thanks, 

François 

we are facing in the last week a problem for new customers with IOS to connect to the client. we have the latest version 4.9.17.

it tries to connect for few seconds and come back to the server lists.

we tried also with the manual configuration, still same behavior. 

Hello. I have a problem opening the Client application on my pc.

After making a version update, when opening the comfortclick of a certain client, I get an error that I suppose will be a matter of changing https for http or vice versa.

The problem is that I cannot correct the error since the Client application always opens by default on the last server visited and does not give me the option to modify the connection data.

Is there any way to prevent the client application from directly opening a server and displaying the list of devices. I have tried reinstalling but it is not the solution.

Thank you

Hello, We have a problem logging in a software server from the app installed on an iphone 12 in any way (access id or manual). After a restart of the server it logs in from the internal network, using manual configuration, and only for the first time. We have no problem logging in from web browser, android or pc in any way 

Hello,

I updated a server to the latest version and since then I have this message into the webrowser and on the smartphone app

" OncallBack:TyperError: Cannot read properties of null (reading 'Message type')"

The server is new and I deleted all the pages and just created a theme without graphic elements

Best regards.

Is there any way of making a alert or message when new devices log on to users

Hello!

I have login problem, Its just reconnecting and not login. If I make bOS client data erase, then it works but just for few hours.

The same problem all Samsung phones, S20 S22 ultra,S22 Plus. But it connects from computer installed app.

It started after last  android update, what might be the problem?

br,

Hannes 

Hello, 

My bOS client can't connect anymore.

I rebooted the iPad, the server, I deleted the iPad from the server. I tried with another Wifi network.

I wanted to delete the profile and add it again : I can't add the profile anymore. It's hanging, and then a "back" button is displayed. 

The problem is still there. 

It appeared all of a sudden on 3 iPads ; none of them can connect anymore.

Server Jigsaw 4.7.0 ; bOS on iOS 9 (old iPad ; can't upgrade to latest iOS version)

What is very strange is : 

- it was working before, and I didn't make any changes on the system

- it's working remotely from a recent iPad 

Do you have any ideas where it could come from ? 

Any ways to help to analyze what is happening when the client cannot connect ? There are no meaningful error message displayed. 

Thanks, 

François 

Hello,

Our customer (Android user) complains, that android "back" button doesn't go back in the visualisation but wants to log user out of BoS.

Do you have any workaroud this issue? Is it possibe to make a button in th bottom menu with "back" function (instead of this located on the top?)

regards!

Hello, 

From times to times, the bOS client does not connect : when clicking on a profile line, it holds for a few seconds, nothing happens, and it gets back to the list of profiles. 

Sometimes you just have to do it a second time, and it works. That's not a big deal. 

But in other cases, it won't connect at all, unless you reboot the tablet. Sometimes you have to reboot twice before it connects. 

This is happening on both iOS and Android. 

Are there any ways to fix those bugs ? Some of my servers are in Airbnbs, and I'm getting frequent calls from the guests, it is quite annoying. 

Thanks, 

François