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Under review

Key Profile

SYSGLOB LDA 4 years ago in bOS Client updated by ComfortClick Support 4 years ago 8

Hi bOS.

Today I notice that everytime we enter in a server you need to confirm the "Key profile must be obtained from the server...."
Before you only need to do this the first time your device enter that server! 

Is that normal from now on?!

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Under review

Schedule issue

Noel Fuentes 4 years ago in bOS Client updated by SYSGLOB LDA 4 years ago 6

Hi!

With the latest update, when I'm editing schedules task via bOS client, if I select a weekly schedule for one of them, all other schedules change.

Anyone else with this problem?

Thanks in advance.

Best regards,

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Thank you for usring Freee bos.To remove this message please buy the license.

Mick 5 years ago in bOS Client updated 5 years ago 3

Guys, I'm new to Comfort click and so I try it out to see if it can replace my existing Vera systems. I am the only one using the system yet it would appear I have exceeded the 1 license . I have rebooted, restarted the server... I am unable to log into my single client. I'm running Windows 10.  I'm probably doing something stupid but I'm stuck. Help!

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Not working push notification on Samsung devices

Kristián Vojčík 5 years ago in bOS Client updated by Jürgen Jürgenson 5 years ago 7

Hello. Have anybody not working push notification and play sound on Samsung device? I am having issue not receiving push notification. I already try phone restart, clear cache, reinstall app, chceck notification is allowed on phone, clear app data, renew bOS config. In my case push notification is working on iOS devices and other Android devices. Just Samsung phone have issue. Please let me know if somebody have similar issue or if you had and found fix. Thanks.

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Under review

Lan network not connecting

Niels Bulten 5 years ago in bOS Client updated by ComfortClick Support 5 years ago 4

After setting public ip i can acces the server from 4g (Iphone) but not while connected to the WiFi.
Laptop connection (on the same WiFi) works fine.

Anny idea's?

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Under review

problem connecting to bOS client by IOS devices

DiLight-Smart Solution Ltd DiL 5 years ago in bOS Client updated by Jürgen Jürgenson 5 years ago 4

Hello, our customer face inability to connect to the bOS client by IOS devices (IPAD and iphone) from several devices. it used to work and now doesnt work at all. 433 is open and we have no problem to connect from any place with any devices.

if he connect by web page it works fine.

i have the feeling that this is something with the IOS device, something that relate to issue with the configuration of the device.

does anyone face such an issue? any suggestion?

thank you,

Nati

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iOS client cannot connect

Francois Lesueur 5 years ago in bOS Client 0

Hello,

I have a Grinder, a Jigsaw Z-Wave, and a Jigsaw KNX. The 3 servers run bOS V4.4.4 and they are on different location / houses. 

I'm using multiple iPads and Android tablets in each locations ; everything is working fine.

 

I'm using the same iPhone - my iPhone- in the 3 locations. 

On the Grinder and Jigsaw KNX, no issues at all. 

On the Jigsaw Z-Waver, my iPhone doesn't want to connect. I have to remove profiles on the bOS client, on the server, and reboot, to be able to connect back for a while... and then it's stuck again, and I have to remove profiles everywhere and reboot. And again again and again. Any ideas how to fix this once for good ? 

Thanks,

François 

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Controls not updated

Ricardo Pinto | visiontech pt 5 years ago in bOS Client updated 5 years ago 2

Hi,

In a recent installation, I'm facing a weird problem, that occurs randomly. Some of the UI controls / labels are not being live updated while staying on the page.

Let me explain:

For example, in a certain page, I have several heating controls, temperature labels, setpoint, and the valves status.

I've noticed, that sometimes I turn on or off some random heating zones (turn on or off the room thermostat), and the valves turn on or off, but sometimes the valve status icons are not updated (but they are being updated on the BUS, as I can see them on ETS). So it's like, a status is true on ETS, and the icon shows as false on bOS.

But if I click on the that page menu link, like I'm entering again on the page, then the valve icons now show with the correct status. This only happens from the bOS side, and in random icons.

I've restarted the server, but nothing changed.


Anyone with something similar?


Best regards






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Android apk and browser bug

Jürgen Jürgenson 6 years ago in bOS Client updated 6 years ago 0

Hey,


I found a weird bug on the weekend with my home bOS server.
When I tried to connect to my server with android apk I got a error: "OnCallBack: TypeError: Cannot read property 'ShowForm' of undefined"
I got this message even with chrome webrowser on android, but i could connect to other servers with my phone so the bug was only on my server... On PC i could connect to my server just fine though, only android couldnt connect.
When I restarted my phone it started to work again. I did not change anything else on the server or on the phone.


Pic with chrome browser on android

Image 1534

Has anyone else had this problem?

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Under review

Slow rendering while loading app

Ricardo Pinto | visiontech pt 6 years ago in bOS Client updated by Joachim 5 years ago 4

Hi CC team,


I've noticed that sometimes, mainly because of a slow internet connection, when opening the app it "struggles" to load stuff.


The result, is a slow load of icons, menus etc.


Once it loads, it works normally. But the hiccups while loading are not pretty. It's like the "same" effect when opening a slow internet website, it loads the images very slow, etc.


This is not an app problem, neither a development problem, but an internet speed problem.


I had that problem in my own webpage. So, to "solve" the problem, I've used JavaScript onload function and some other JS magic, and used a simple loading animated icon. This would allow me to not show anything until all the html content is loaded.


Do you think it could be cool to do something like this on the app?


Best regards