
No sound when iOS devices are locked
Hello,
We have noticed that when the iPad screens are locked no sound is played (e.g. from an event). However, Android devices do play sounds when the screen is locked.
The iPad screens cannot dim down without locking, the client is expected to have the screen on at all times which is inconvenient during night time. And if the screen locks, no sound is played.
May we expect a correction in the iOS client app or some kind of screensaver (much like Loxone)?

email report
Good morning,
I watched the video "Automatic Email Consumption Report"
I wanted to apply it in my videos.
My HTML knowledge is limited and I was wondering if you can send me the text you used in your video.
Thank you for the support given
Best regards

bOS integration with HomeAssistant
Hi,
Did anybody tried to integrate bOS in HomeAssistant or inverse?

Two different networks on one ComfortClick server
Good day.
Is it possible to use a second network card in the ComfortClick server for communication with an additional KNX router? I’m supposed to control 4 villas. Each will have a separate network. But each villa must have access to additional IP router that will support external lighting (common garden for all villas).
Regards,
Grzegorz Kulinski

LIBRARY ICONS NOT CORRECT
Hello,
Recently I have noticed that there are some icons that are not integrated correctly in the visualization.
it can be fixed?
On the other hand, how do you make the line stroke change depending on the chosen color?
in the image some do and others do not
and if I edit an svg icon put that color so that it changes the same as the rest of the icons

Mail when public IP change
Hi everyone,
i would like to know if it's possible to receive a mail when the public IP of my installation changes.
Thank you

Frequently (daily) shut down of my JigSaw
The last few weeks, the issue on my Jigsaw is getting bigger every day.
Bottomline, I cannot connect to my JigSaw without having it restarted. The only way I'm able to restart the Jigsaw, is by disconnecting the device from power. After 10s, I'm able to connect again using bOS Config, the app or by local address.
I'm done shutting down and powering up the Jigsaw and I would like to figure out what's going on. Maybe there is a misconfiguration on my end or am I simply overloading the Jigsaw. Any help or insights will be appreciated on this.
I have:
- Connected my KNX installation
- Connected my SMA Inverter connected, processing data in real time on sun power
- Connected my Energy meter using a serial port, processing data in real time
- Connected my Hue (10 lights, 3 sensors) processing logic
- Connected my Easee loading station for my electric car
I do some real time processing and calculation for my Sun Power, consumed power, available unused power to be ported to my Easee loading station to power my car with Solar energy etc etc.
This requires data (every second from my Energy meter, every 15 seconds from my Easee installation and every minute a re-calculation send to my Easee). Is this too much?
In fact, how much is a JigSaw able to handle at the same time? After all, it's a computer and he has limits...

Hello Michiel,
I am sorry that you are experiencing troubles with Jigsaw, could we get some more information about your server( Access ID or Serial number), please write a private support ticket: https://www.comfortclick.com/SupportTickets
Are you using the latest version of bOS, anything specific, when did the problems started?
Regards,
Matic

upgrade
Good morning,
I have a PC server with version 4.8.20 and I can't update it to the latest version.
I send the update and the server freezes and shows no signs of awakening.
I waited 30 minutes before restarting the PC.
What better procedure can I use to upgrade?

Show Errors
Hello
From time to time when I use client application I see some errors or pop-ups like in attached image.
Errors like this one I get it in windows and iphone client but all are working fine.
What is all about this kind of error and how I can ignore them?
Customer support service by UserEcho