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Under review

upgrade

Giordano Olmi 9 months ago in General updated by Kristián Vojčík 7 months ago 7

Good morning,
I have a PC server with version 4.8.20 and I can't update it to the latest version.
I send the update and the server freezes and shows no signs of awakening.
I waited 30 minutes before restarting the PC.
What better procedure can I use to upgrade?

Under review

Hello Giordano,

strange to see the configuration freezing when trying to update. Did you try and update again? If the issue persists, you can also try and download latest version from our page directly and install it.

Best regards, David

Hello David,

but if I install the new version by downloading it from your site, does the PC license remain active?

Do I need to reactivate the exchange license?

Best regards

Giordano Olmi

Hello Giordano,

if you simply install the latest version from our website your license should stay intact.


Best regards, David

Hello David,

I have Jigsaw KNX I also can't update server from 4.8.20 to the latest 4.9. When I try Buildings -> Updates I get empty list. I have tried to install new configurator from your site, but now when trying to connect to server I get error "Configurator version is newer then the server. When I click on "Update server" button I still get empty list and I can't update server..
What should I do to get new version on list of updates and to update server?

Hello David,

one more thing. I have just noticed, that under my account my controller is offline, although it is connected to the internet...

Best regards, Peter

Hello David,

I finally figured it out what was the reason that my controller was offline. In Building -> Network I just have to turn off automatic configuration and I manually entered configuration (IP address, Subnet mask and Default Gateway).

Now I get listed new version under Buildings -> Updates and successfuly installed it.

Case closed..

Best regards, Peter

+1

Also sometimes it help if you check time on jigsaw and or add time server IP