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Under review

Thermostat

Guillem Morey 7 years ago in General updated 7 years ago 3

I have an issue with thermostat.

Current Temperature=21ºC

Setpoint = 24ºC

Mode=Heating

Value=False ¿?¿?

Hysteresis=0.5ºC (I assume that is symetric)


If I change mode to Cooling then Value=True


What's wrong?


Thanks

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Under review

Profile key does not match the server key. Possible security violation.

Jefferson Santos 7 years ago in bOS Server updated by Alfredo Puente 6 years ago 2

Hello!


I used to connect to my server using the IP address and always worked just fine(for local and remote connection). Now i'm trying to conect using the Access ID and i get a error message "Can not connect with this profile. Profile key does not match the server key. Possible security violation." 


The odd thing is that when i switch back to connect by the IP it work whitout any problem.


Any ideia why this is happening and how to fix it? 

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Under review

Windows IoT

Guillem Morey 7 years ago updated by ComfortClick Support 7 years ago 1

Can BoS server be installed in Windows IoT?, I know that WIoT don't support Windows 32 bits apps.

Regards

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Under review

webinterface

robert 7 years ago in General updated by anonymous 6 years ago 1

Is it any way to turn of the zoom in the web UI (browser).

When double-tap in the webbrowser when using a touchscreen the comfortclick zoom in the browser and its hard to get back to the standard zoom whitout reload the page. The zoomlevel in the webbrowsersetting don't have any effect on the zoom level on the comfortclic. The browser setting stays on 100% all time.


It doen't appears on any other webpage, just comfort click.


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MODBUS WITH PRODUAL HLS 44 Thermostat

Dev Venba 7 years ago in Devices / Modbus 0

I am trying to integrate Modbus Thermostat ( Produal HLS 44 ) with Jigsaw Z wave via RS 485 ( RTU ). The register details are mentioned below :-


Holding Register Address 1 ( 40001 ) = FAN SPEED CONTROL WRITE

Holding Register Address 2 ( 40002 ) = SET POINT WRITE


Input Register Address 18 ( 30018 ) = SET POINT BY USER

Input Register Address 19 ( 30019 ) = FAN CONTROL BY USER




Those Address were verified using MODSCAN 32 and found to be correct.











Now in jigsaw, the scenario is different. The setup was :-




ACTUALLY ADDRESS 18 IS FOR SET POINT BUT  I AM GETTING THE SET POINT IN ADDRESS 17 ( 18 - 1 )

SIMILARLY ADDRESS 19 IS FOR FAN SPEED AND I AM GETTING IN ADDRESS 18 ( 19 - 1)

So what we have seen is for input register, we need to deduct -1 with the address mentioned in datasheet. 







REGARDING THE HOLDING REGISTER 1 AND 2, IT IS NOT WORKING. I AM ABLE TO GET DATA FROM INPUT REGISTER BY DEDUCTING THE ADDRESS BY 1. BUT I AM NOT ABLE TO WRITE ANYTHING IN HOLDING REGISTER. 



ALSO THE VALUE FROM INPUT REGISTER IS LIKE 280, 275, 220. WE NEED THE VALUE LIKE 28, 27.5, 22 ( divided by 10 ). 


CAN YOU PLEASE SUPPORT ?












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Under review

iOS Client font or formatting issue

Scott White 7 years ago in bOS Client updated by ComfortClick Support 7 years ago 0

I think this is a bug, but please tell me if I am just doing something wrong


The font on the iPhone bOS client is proportionally larger than on either the Windows or the Android tablet app so that screens that look fine on Windows or Android do not work on the iphone because much of the text is missing.  Effectively you get 3 lines of text on the Windows and Andiod client but 2 on the iphone so the last line is always missing, (and that is often where things like temp is showing). It does not seem to matter how many tiles you have on a page.  If you make the tiles bigger, (by having less rows), it just makes the two lines of text larger, it does not show more lines

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Under review

Knot display

Guillem Morey 7 years ago in bOS Client updated 7 years ago 4

Is possible use value display,or control, like a knot?

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Under review

Cannot connect to Jigsaw

Monse Martinez 7 years ago in bOS Configurator updated by ComfortClick Support 7 years ago 1

I'm trying to connect from my computer to the Jigsaw by bOS configurator but I get: "Can not connect with the profile. Profile key does not match the server key. Possible security violation.". Tried removing the device from the configurator and adding it again but I got the same. I also tried stopping the server, removing the Building folder from the Comfortclick folder in C: and starting all over again but it did not work again. Can you please help me?

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Under review

Grinder dosen't start¡ After lost the power in the instalation grinder not charge the files off windows. How can resolve that please?

Jordi 7 years ago updated by ComfortClick Support 7 years ago 1

There are a chipset insaid the grinder to upload a new OS. 

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Under review

On Local Network value is always TRUE

Fernando Castellar 7 years ago in bOS Client updated by ComfortClick Support 7 years ago 3

Hello! I'm trying to use the "On Local Network" value to let the server know if I'm at home (and switch on/off automaticallythe climate system). But the value is always TRUE, even if I'm connected to the server by 4G. I use Android app, and the "Online" value works fine.

I connect to the app by the Access ID, who is set to Dynamic IP for the external connection. I have no problem to access inside or outside my network, but the value is always TRUE. Does it work ok in other devices? Thank you!