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Under review

Serial Port - No Ack Error

Nuno Filipe 6 years ago in bOS Configurator / Devices updated by Nuno Filipe 4 years ago 12

I'm trying to connect a Paradox security system to a CC Grinder, through a Paradox PRT3 module USB (COM3), and I'm getting a "Error connecting to device - No Ack" message" 10 seconds after connection, keeps trying to connect.

Can't figure if its a Windows problem (tried several configurations for flow control on port settings), Paradox configuration (Serial Port ON, Automation ON, ASCII Protocol, 9600br) or CC.

Any ideas?

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Under review

Wrong ID

Sergio Chacon 6 years ago in General updated by ComfortClick Support 6 years ago 1
Hola buenos días, WrongID indica mi licencia. Corresponde a una licencia gratuita por equipo, ¿por qué sucede esto? Actualizo y continúo con el mismo error. ¿Podrías dar una solución? Gracias
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Under review

Aeotec Trisensor not visible in bOS Configurator

Alberto 6 years ago in Devices / Z-Wave updated by ComfortClick Support 6 years ago 1

Dear all,

I'm trying to add Aeotec Trisensor to my Z Wave network but the device is not visible in bOS Configurator.

The sensor is paired with my Aeotec Stick Gen 5 but un-visible in the Comfortclick.

Any idea on how to fix it?

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Curtain or Music play after bOS Launched

BRIAN BUI 6 years ago in bOS Configurator updated by Fabien Fuster 6 years ago 1

Hello,

I am having an issue when bOS Launch. 


It always automatically open/close my curtain, as well as play my music right after bOS Running. This is annoying.

Do you know how to disable this function.

Thank for your help

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Calculation in the last second of each month

SYSGLOB LDA 6 years ago in bOS Configurator / Tasks updated 6 years ago 2

Hi everyone.

I need help from you guys. 

As anyone had the need to do a math calculation in the last second of each month? 

My idea is to present the client with the difference between this month energy consumption comparing to the last month. 

The math is easy, my problem is with the trigger, because we have months with 29 or 30 or 31 days.
So I need to do the calculation ( Double = Thismonthcount - Previousmonthcount ) in the last second of each month. 

Thanks for the help.

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RPC not working

Fredrik Sandblom 6 years ago updated by Ricardo Pinto | visiontech pt 6 years ago 9

After update to 4.6.24 I'm unable to get RPC working. I have tried the "new place" of enabling RPC and also the old settings.txt but no RPC is bound. Checking with ex. netstat port 81 is not bound,

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Under review

Graph problem

Noel Fuentes 6 years ago in bOS Configurator / Tasks updated 6 years ago 7

Hi,

Something weird is happening with the graphs.

I have 8 HVAC zones with an analog log for set temperatura and another one for room temperature each. Well, I've added to the visualization a data logger (opengraph button) for every zone and added to it the 2 analog logs.

Everything was fine with the first 6 zones. 7th and 8th zones only work fine if I add to the graph only one log. If i add a second log to it, a error shows when I try to open the graph in the visualization. Then I open the graph in the config and one of the two logs is missing, showing the first one and another one with the "Building" node (see image attached).

Image 2324

Is this only happening to me?

Thanks in advance.


Best regards,

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Under review

App reloading everytime it's opened in iOS 13

Noel Fuentes 6 years ago in bOS Client updated 6 years ago 3

Hello everyone,

One of our clients is reporting us that everytime he opens the app, it reloads the configuration . He noticed it since he updated iOS to version 13. The option "Background app refresh" in settings is enabled.

I've updated mi iPhone to the latest version and this is not happening to me, that's why I'm asking here, in case someone had noticed that too.

Best regards

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Percent Setter object - missing parameter

Grzegorz Kulinski 6 years ago in bOS Configurator / Themes updated 6 years ago 0

Hi,

After upgrading to version 4.6.24, one customer noticed a change in the control of dimmable lights. In earlier versions of bOS Configurator it was possible to set the precision separately for the slider on the button ("bar steps" parameter) and the one that appears after pressing the button ("setter steps" parameter). In the latest version only the first of these parameters is available. Is it intended action or a bug?
I don't know how many versions back this function has disappeared because I updated the system from version 4.6.1.

Image 2318

Image 2319

Regards,
Grzegorz

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Under review

Key Profile

SYSGLOB LDA 6 years ago in bOS Client updated by ComfortClick Support 6 years ago 8

Hi bOS.

Today I notice that everytime we enter in a server you need to confirm the "Key profile must be obtained from the server...."
Before you only need to do this the first time your device enter that server! 

Is that normal from now on?!