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Under review

pop up alarm messages

Vassilios 5 months ago in Devices / KNX updated by ComfortClick Support 5 months ago 3

Hello ,

I am having a question regarding Pop Up Alarm messages for Hotel rooms. We have a KNX project for a hotel and we have install a Sledgehammer Server. We have create the Users such as Reception and Room's Users . Inside each Room we have 3 different push buttons for 3 different alarm functions which are: Do not Disturb , Make Up My Room and Room Service. What we need to do is anytime the customer of each room when pressing one of these buttons the Reception will receive a pop Up Alarm message on the screen . I have tried to make this configuration but I didn't get any pop-up messages when pressing on of these three buttons. Any ideas how we can make this work? 

Under review

Hello,

currently we don't have a pop up option in bOS. You can however, make a ShowPanel function on a certain trigger. E.g. when room changes status from OK to Room service, client will automatically open room panel where room which requires room service is displayed (picture in the attachment)

To create this, create a program task, under trigger add your room's notification button, under command add Run function, select your Reception user and select ShowPanel function and select the panel where you have the rooms listed.

Image.jpg

Best regards,

Hello and thank you for your answer.

I have allready created the Tasks with triggers and Run . I hope this is correct . But at the Panels how I am going to create like this one you send me in this image? I mean a panel with all rooms inside (of course there are about 40 rooms and we have to create more panels) . So, how I am going to do this like the one

you send me and the room will automatically  will turn depending the function the customer is pressing? Also for the room that its in OK mode should I have another function for this? And is it possible the reception to cancel in someway this alarm after seen this message? I mean if the room service was sent to the room and everything is OK in someway the room's status must be turned to OK status am I correct? This must be done from the Reception each time. 

Thank you in advance

Hello,

If you have more rooms, you can of course make more panels to fit all of them in so they don't look too crammed. You can also divide your panes for floors as well, to make it transparent. So the rooms that are in the picture I sent, were Modes added into the frame. You can create a Mode for the room, under Unit add modes that the customer can choose from (cleaning, OK, room service...) when the customer changes status (e.g. from OK to room service) reception receives an alert and panel with the rooms is automatically displayed (for the panel switch, you need to add the ShowPanel function). You can of course create any mode you want (changing the OK to normal, etc..)

These statuses can be changed in the reception as it's a simple Mode placed into the frame, so after the client receives room service, the reception can change the status back to OK.

Best regards.