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Under review

ETS6 connection error

Stephen Andries 5 months ago in Devices / KNX updated by ComfortClick Support 5 months ago 1

Hello,

i cant seem to get a good connection between ets6 and the jigsaw pro. Sometimes it works, but most of the times when ik try to add a connection using iptunneling and entering the jigsaws IP. It says it can ping the device but could get an identification. When i test the connection, it fails. So i can't program ....

if i browse to the ip adres, i can access the jigsaw, so connection is fine

Under review

Hello Stephen,

sorry to hear about your issue, which version of ETS are you using? Are you running the latest update for the ETS6?

Also, are you using local or external connection between ETS and the Jigsaw?

Best regards.