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Under review

GC disconnection

Francois Lesueur 5 months ago in Devices / Global Caché updated by ComfortClick Support 4 weeks ago 8

Hello,

I've got several GC modules on several bOS systems. 

On all of these systems (Grinder, Jigsaw KNX, Jigsaw Z-Wave) the GC gets sometimes disconnected, at random. Sometimes it reconnects in a matter of seconds ; sometimes it doesn't reconnect and the only solution is to disable and then re-enable the device, or to restart bOS. 


1st question : is there any ways to fix that ? 


2nd question : I can make a test before using GC to check if it is connected or not. But then what can I do ? It seems that it is not possible by program to disable a device, or to restart bOS. Is that correct ? Any other solutions ? 


Thanks,

François 

Hi Francois,

Had similar behavior in the past. It came from IP address interferences... no disconnection ever since I've set all my GC device on fix IPs. Hope this can help...

Hi Fabien,

Thank you for the tip. I will move to fix IP and cross my fingers :-)

Hello,

Unfortunately, no luck : the GC still gets disconnected, even with fixed IP address. 

Even more strange : I'm using both the GC IR and input : so, I have two devices : one for the input, the other one for sending the IR signals. 

The device for the input never gets disconnected ; the one for the IR output gets disconnected. After a power cut, it is disconnected, and does not reconnect, unless I disable the device and re-enable it. 

bOS team, any solutions to fix the issue, or at least to re-connect the GC through some tasks ? I'm on Jigsaw KNX CCJigsaw 0.0.1 server version 4.7.0

Under review

Hello,

we'll do some internal testing regarding these GC disconnects and try to resolve this issue.

We'll also try and add this function that will allow us to disconnect/connect our drivers using our tasks as in some cases this resolves the problem.

Best regards.

Hello, 

Thank you for your answer. 

Can you let me know when the new function to disconnect/connect drivers with tasks is available in Beta ? 

Thank you very much, 

François 

Hello,

each time the power is cut, you have to manually enable and disable it to make it work again?

Which GC do you have?

We have tested in the office this situation with the iTachFlexEthernet, so it has a built in ethernet connector. 

We set the static IP, added our AC device, learned a couple of commands, then the power was cut multiple time, but after plugged back in, IR commands are still working normally.

Can't say which beta or version will we implement the option on automated restart or restart with a button, but it will be added.

Since one device works normally all the time and only another is causing issues, could the issue also be on the device's side?

Best regards.

Hello, 

I have several iTach IP2IR. 

It doesn't re-connect after a general power cut - but this means the the entire network of the house is powering up. 

When I'm disconnecting the iTach power supply only, and then plug it back, it does re-connect. 

I can explain to my customer that after a power cut we need to do something. The problem is more the random disconnections - and they are not due to power cut. I don't know the cause, it's random. 

I suspect the cause might be with the Internet provider : on one house, I moved to another Internet provider, and the issue has almost disappeared : it has become very rare. 

No ways to tell why as it's random, it's difficult to diagnose. 

So, the reconnect feature (even with a button or from a task) would indeed be very useful. 

Thank you very much,

François 

Hello,

indeed all random disconnects and random malfunctions of devices/lost connections are really difficult to recreate and diagnose, automated reconnects of our drivers would be a nice workaround for these random disconnects and connection issues with the drivers.

There's no ETA on the release of this task but we'll try and push it a bit closer to our releases so it will be available sooner.

Best regards.