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Configuration restore not working

6 years ago in Devices / Other • updated 6 years ago • 7

I backed-up my config on server A, moved the backup file to server B, and restored the config on server B bOS install. The idea is to be able to work on my programming on a laptop while on the move.

Up to recently, that was working fine. But now, the restore comes up with an empty configuration. The file itself is not empty, but the config on B server is empty.

It looks like the restore crashed, but no error message, nothing in the logs, and I get a "restore completed" message.

Any ideas where this can come from ?

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6 years ago

Hello,

this happens every time you try to backup and restore the configuration or did it happen only one time? Configurations got corrupted in the past when there was a power outage when trying to backup the configuration, which caused some errors and corrupted configuration, but this is the first case which seems that the power outage was not the cause.

6 years ago

Hello,

This happens every time. Before, it was working fine.

I didn't have any power outage, but I did have bOS service crashes while using bOS configurator. But I didn't do any backup at the same time.

Is there a way to know whether the configuration is corrupted ? And then to fix it ?

Thanks,

François

6 years ago

Hello,

seems there could be something wrong with the configuration you're trying to backup. Try selecting your Building node and Export the whole building and import it into another PC using our Import, Export option instead of Backup and Restore.

Best regards.

6 years ago

Hello,

I've made the export, and then the import ; same problem. The resulting configuration is empty.

Note that I only had the "upload" option on the import screen. Not the merge, etc... options. Not sure whether this is important ?

Are there any other ways to fix the issue with the config ?

Thanks,

François

6 years ago

Hello,

seems there is something wrong with the configuration. We can schedule a teamviewer session to try to resolve the issue together. Please provide the teamviewer information to my email: david.boben@comfortclick.com and I'll connect and see what the issue might be.

Best regards.

6 years ago

Hello,

Thank you for your offer to do a team viewer session to assist.

Through several import / export, I've managed to recover most of my configuration, and I will re-create the missing one. So, that's ok for now, I don't need the team viewer session.

Thank you for your support,

François

6 years ago

You can close this ticket. Thank you.

Customer support service by UserEcho