Fixed

Bug with layout background.

9 years ago in bOS Configurator / Themes • updated by 9 years ago • 8

Attempt to insert an image in PNG format layout background, the insert is not shown in bos configurator or bos client.

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GOOD, I'M SATISFIED

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very good, thanks

Satisfaction mark by 9 years ago

Replies 8
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Under review

9 years ago

Hello,
try to clean browser cache in bOS Client. Go to bOS Client Settings and click Clear cache button and try again.

9 years ago

Hello,
Thank you for your answer, but that's not the problem, since the image is not displayed, from the beginning, in bOS Configurator.

9 years ago

Did you try to clear cache anyway? Did you try any other image?

9 years ago

I've tried other images and works perfectly, the image has to have a special size or something?

9 years ago

Please try to delete the image in bOS, change the picture name to shorter name e.g layout.png and try to import it again.

9 years ago

Hi Rubén, i went through this same problem.

I'm used to edit the image on the corel drawl and export as .png . The solution that i found was once that i have the .png file, is opening it on the paint.net and resize it to the lower resolution that i think that is acceptable.

This worked for me, i hope that helps you as well.

Fixed

9 years ago

Customer support service by UserEcho