Jigsaw CC J-2 not discoverable

Hi,

Already installed Jigsaw CC-JS-2  bought in 2022.
We already install Configurator, but after change passw the device is not discoverable on WiFi.
We are trying to Restore Factory Settings took 30s push the reset button, nothing happened.

On IPScanner not appear anymore
Please let me know what we can do? Can you connect on remote to fix the issue?