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Under review

"Could not reach Comfortclick. Please try again." message google smart home

Juan Tomasetti 2 months ago in bOS Configurator updated by ComfortClick Support 2 months ago 1

Hi

I'm trying to integrate Google Home with Comfortclick, but when I go to add a device in Google Home, I get the following message: "Could not reach Comfortclick. Please try again.". I have followed all the steps of the video, I have even declared the public IP on your website, but nothing. I am using a DDNS server. How can I solve that?

Thanks.

Under review

Hello Juan,

do you have port-forwarding set as well? This needs to be active as well in order for Google home or alexa to reach your server.

Best regards.