1. ComfortClick
  2. bOS Server
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0
Under review

Free licensing issue

Man Sebastian 7 years ago in bOS Server • updated by ComfortClick Support 7 years ago • 3

I installed today bOS Server + bOS Config + bOS Client 4.3.0 and I can`t activate de free license. After registering the controller and clicking the Refresh button in bOS Configurator it doesn`t register. Also I observed that after each click on refresh button in bOS Configurator the Machine ID changes.

Under review
ComfortClick Support 7 years ago

Hello,


in your main Building node, license status is Not registered or FREE?

On what machine did you install the bOS Server app? Machine ID should stay the same after pressing Refresh button.


Regards.

Man Sebastian 7 years ago

Hello,


The license status is not registered (check the print screen below). bOS Server application is installed on Windows 7 Pro SP1 64bit with all updates installed. Machine ID doesn`t stay the same, changes after every click on refresh button.



With kind regards,

ComfortClick Support 7 years ago

Hello,


is this a virtual machine? Are you using IPv6?


Regards.

Customer support service by UserEcho