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Under review

Gateway connection lost.

DIMITRIS GIOUSIS 12 months ago in bOS Configurator updated by ComfortClick Support 12 months ago 1

Hi,

does anyone know why my Bos server pop up a message to the main screen of the visualization that says: ''Gateway connection lost. Could not resolve host gateway''. Also, although i have connection with server ( i can control my lights and make remote programming) this server in my account seems to be offline. Only this. All others are  online.

Thank you 

Under review

Hello Mr. Dimitris,

seems the server isn't synced with our cloud 100% and may be dropping connection here and there.

It would be best if you can send us an email directly at support@comfortclick.com where you can provide us more info regarding the server so we can resolve this issue.


Best regards,