iOS Client not connecting via Local Address (Manual setup; Public Address OK)

3 years ago in bOS Client • updated 3 years ago • 2

Hi,

When on wifi, the iOS Client is not connecting anymore to the "Local Address" (http & https).

Configuration is "Manual".

-> When on 4G, the app is connecting successfully via the "Public Address" (http).

-> When on wifi, I can successfully browse to the IP address set in the "Local Address" (http & https).

The issue started 2-3 days ago...

Below some extra info :

iOS App version : 4.8.3

iPhone 13 Pro / iOS 15.1.1
iPhone 11 Pro / iOS 15.0.2

Server version : 4.8.20

Already restarted the server...

Any suggestion ? Something I can test ?

Thank you

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3 years ago

Hello Dieter,

is it possible the server is in a different subnet than your iOS device? Also, did you try using the accessID indstead of the manual configuration?

Best regards.

3 years ago

Hi,

Subnet is the same. And accessID also didn't work. But the subnet question got me to think about IPv6 I activated on my router (Google Nest Wifi) a bit before the issue started to appear.

When turning off IPv6 again, the issue gets solved. So that's good news.

Best regards,

Customer support service by UserEcho