Under review

Hardware for the license has changed

4 years ago in General • updated 4 years ago • 3

Hello,

Yesterday evening I have suddenly got this message when I have tried to log in my Colibri:

I have checked the configurator and here it is the screenshot:

By pressing the “report error” button is opening a blank webpage even if my computer is logged in the comfort click account.

Does anybody faced the same problem?

Thanks

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4 years ago

Found the problem! Still don't understand why is this affecting the license. Only yesterday I realized that COLIBRI has also an WI-FI interface. I was happy to discover that so I activate it thinking on a kind of redundancy: if one network communication fails, the other one is replacing it. Seems that this is not possible as this is what happened. Disabling the Wi-Fi everything came back to normal. I think this should somehow be in the installation manual. Or is there any possibility to have them both active and still have client access? What happens if LAN card fails? Do I have to ask for moving the license?

Under review

4 years ago

Hello,

switching from wired to wireless connection changes the hardware as well as it uses different part of the motherboard. Since license is hardware based, the hardware ID changes and this issue might occur.

You can use wired OR wireless connection.

If you want to use wired connection disable the wifi driver so no issues occur.

If you want to use wireless connection, unplug the Ethernet cable so the server doesn't switch to wired connection if wireless connection is lost and there shouldn't be any further issues.

Best regards,

4 years ago

Hello,

Thank you for your answer. Did not know about it.

Thanks,

Laurentiu

Customer support service by UserEcho