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ComfortClick Server crash

Артём Хииску 5 years ago in bOS Configurator • updated by ComfortClick Support 5 years ago • 1

Hello Dear developer,

Yesterday I have received an issue. After adding to Images 2 new icons server was automatically restarted and after that it became like a new project with 0 files. There were about 185 knx devices added and 185 themes. I have created a backup 1 day earlier, 2 days earlier and 3 days earlier, but two latest backups are corrupted by something and this days I have completed a lot of important work. Is there any way to restore configuration or to repair my backups?

Best regards

Image 2187

Under review
ComfortClick Support 5 years ago

Hello,

apologies for any issues this might cause, could you please send us the corrupt backups so we can go trough them and try to troubleshoot the issue and try to resolve the problem?

You can send the backup to: support@comfortclick.com

Best regards.

Customer support service by UserEcho