0
Under review

LG TV control

Jürgen Jürgenson 4 weeks ago in bOS Configurator • updated by ComfortClick Support 2 weeks ago 13

Hey,

Is there a model list, as what models are supported? I couldn't find it. 
I have a LG 55SJ850V at home and this did not connect to it. 

Under review

Hello,

are you using Jigsaw server?

Best regards.

Noup, i'm using windows server.

Hello,

while I connect the server normally to the TV and I get the prompt for a connection and I press YES, however, it does not work then through the server to operate the TV.

Hello,

for Jigsaw server, system update is required. For windows the connection should work. 

Do you get any errors when trying to connect to the TV? @Jürgen Jürgenson? Try adding some screen shots of the current situation.

We'll look into this issue, if possible we could also require teamviewer connection so we can take a look what's going on.

Best regards.

I can check that again in few days, right now i'm away so i cant check it. But when did the search for my tv it didn't find it, so i added the ip and mac manually. But it didn't connect to it. No other errors.

Hey,

So i see that its trying to connect. Now my TV's ip is shown with the search, and when i connected to it, tv asked for pairing i pressed yes but bOS cant connect to it.

Here is a screenshot

and 

Hello,

thank you for additional information. Which LG TV model are you using? What is the current version of LG Web OS?

Best regards.

Hey,

Model is  LG 55SJ850V and it should have the latest updates on it, again i'm not at home to check the fw version of web os. I can do it later tonight maybe.

Internal updating of the TV version to the last one. See it please tonight and tell me,

Software version is 05.80.25. no new updates are shown. 

Hello,

thank you for posting, we'll look into the issue. We might require any remote access to check the problem. You should see fixes coming in next week.

Best regards,