Under review

Duplicated device name error

5 years ago in bOS Server • updated 5 years ago • 2

Hey,

I found a feature. When there is 2 or more devices with the same name(device name for the mobile), they wont show up under the correct users account.
We just had a problem with a duplicated mobile name, client logged in and we couldn't see the device but the account was correct(i could see it in the log as logged in with the correct account). I needed to change the default theme to a mobile one, but couldn't.

The problem was fixed when I changed the device name under the bOS app settings and logged out and in again.

But my logic is that if the users (account)name and password is different it shouldn't matter what is the device name.

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Under review

5 years ago

Hello,

it is not intended to have devices with the same name under same or other users so it does not cause confusion and is advised if you do have a device with the same name, to rename it under our app.

Best regards.

5 years ago

Yep, when I or our technician configured the app we always changed the device name, but if customer configures the app they usually forget to change it, that's how it happened. We need to update our manual.

Thank you for the information.

Customer support service by UserEcho