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Profile key does not match the server key. Possible security violation.

Alfredo Puente 6 years ago in bOS Configurator • updated by ComfortClick Support 6 years ago • 1

I am having problems when trying to connect to my Jigsaw. The device is new, but it would not allow me to access as the manual instructs to do. I am typing User (USER) and Pass (Password) but the bOS Configurator would send me a warning telling me it could not connect to the device and warning me about a possible security violation.

 

I would like more information or help on how to solve this problem.


Under review
ComfortClick Support 6 years ago

Hello,

are you trying to connect via public IP? Check if there is anything else running on port 443 e.g. Web interface for router.


Regards.

Customer support service by UserEcho