IOS client not remembering credentials

Hello,

Today I've got a call from a friend, where I installed a Jigsaw and he's having the same issue using iOS device.

Can other iOS users confirm if this is happening please? The only thing that my friend told me, is that he thinks this started to happen after an iOS update.

Can anyone confirm?

Best regards 

Hello Ricardo,

we did receive a couple of complaints regarding this and we identified the issue and fixed it. Update the bOS Client to the latest version and the problem should be resolved. If the issue persists, please let me know.

Best regards.

Hello Conforclick Support, I am contacting you because something similar has happened to me in my ConfortClick installation. From one day to the next I stopped being able to connect correctly from IOS devices.

The fact is that updating the version of the app. I was able to connect via home wifi but not remotely. Furthermore, I do not have the design file and I would like to receive support to be able to recover the installation design.

Please, I am waiting for your response and would appreciate your maximum help.

Regards, 

Hello,

I did experience this crendetial issue loss some time ago, which disappeared for a while after some upgrade.

Now the same is happening again since 2/3 days... Client is at latest version, server is at v4.11.2 and iOS  at the latest 17 version.

Anyone else to whom it happens again ?

Hello,

It looks like it's happening again.

I've added a client recently to his server after finishing the project, and today he sent me a message saying that his app on iOS is asking again for login.

It basically shows "Login error. Please verify your username and password."

Can you check the issue CC team?

Best regards