Remote support user is a special user that can be added into the configuration. It has it's own login credentials and has Administrative rights. It can be added by selecting the Users and adding a Remote Support user.
Same information can be filled out as a normal user with names, emails and GSM numbers to receive notifications.
Remote support user has access to the client and Configurator. This user will also count as one additional user for the license.
The main difference between remote support user and a normal user is that, another user that has administrative rights must allow the remote user to connect to the configuration.
Customer support service by UserEcho