+1
Under review

Jigsaw 4.8.5 weather not working

Kristián Vojčík 3 weeks ago in bOS Server updated by ComfortClick Support 5 days ago 7

Hello.
In last update to 4.8.5 after linux update I notice that weather is not showing any values. I try reboot and readd weather but with no result.

Under review

Hello,

did you fill out the weather code location from the API?

If you fill out the weather info code and it gets removed after, this usually indicates issues with the DNS service on the device, you can try and set the Static IP to the Jigsaw and reboot it and see if you notice improvements.

Best regards,

Yes i did and also weather worked before update. I try remove it and add it again and reboot server. But still no data. 

Hello,

we can schedule a teamviewer session this week and try to resolve this issue together.

You can email us at support@comfortclick.com and we'll arrange a seesion.

Best regards.

i have exactly the same problem!

It was working perfectly, but has soon has the Linux update finished the data stop.

Already try to update the location code and unit, reboot the Jigsaw, but nothing seems to resolve the issue.


best regards

Hello,

If you fill out the weather info code and it gets removed after, this usually indicates issues with the DNS service on the device, you can try and set the Static IP (using google's DNS 8.8.8.8 and 4.4.4.4) to the Jigsaw and reboot it and see if you notice improvements.

Best regards

Already tried with static in but no results!

When I fill the code it doesn’t disappear!
The location name doesn’t show and if I manually fill this field when I leave de field it goes blank.

any other suggestions 

Best regards

Hello,

we can schedule a teamviewer session next week and try to resolve this issue together.

You can email us at support@comfortclick.com and we'll arrange a session.

Best regards.