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Under review

Lan network not connecting

Niels Bulten 5 years ago in bOS Client • updated by ComfortClick Support 5 years ago • 4

After setting public ip i can acces the server from 4g (Iphone) but not while connected to the WiFi.
Laptop connection (on the same WiFi) works fine.

Anny idea's?

Niels Bulten 5 years ago

Using a browser still works on Lan only bOs Client IOS app not working

Under review
ComfortClick Support 5 years ago

Hello,

are you trying to connect via AccessID?

Best regards,

Niels Bulten 5 years ago

LAN IP adress or AccesID or Public IP not working on IOS connected with WiFi,
AccesID or Public IP not connected to wifi working on IOS connected with 4G

Everything working on the laptop or with a browser on IOS device.

+1
ComfortClick Support 5 years ago

Hello,

on the IOS device, try removing the profile and connect again (removing the controller from device list and adding it again), in the configurator, you can also try removing the device from User's list so you get a new Token for the device. When removing the device from User's list, make sure the device is not connected to the controller.

Best regards.

Customer support service by UserEcho