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Under review

Import images

Raymond Olsen 2 years ago in bOS Configurator / Themes • updated by ComfortClick Support 2 years ago • 3

When I upload my own pictures/symbols to the files folder, they are not visible and I can`t use them in my theme. The same thing happens when I download one of the standard pictures, save, and then upload the new file. The reason doesn`t seem to be the size/format. Any ideas?

images.jpg

Ricardo Pinto | visiontech pt 2 years ago

Hi,

You need to be a little bit more specific, like what Configurator version you're using, what's the server, what server version, etc.

I'm using Configurator 4.9.8, and using a Jigsaw, and just imported a PNG and a JPG file to test, and it's working.

And I'm using Windows 11 Pro, which is still being polished by Microsoft, so no problems here with the Configurator.

Best regards

Raymond Olsen 2 years ago

Thanks. I am using configurator version 4.9.6 and Jigsaw. Windows 11 Home. 

Under review
ComfortClick Support 2 years ago

Hello Raymond,

we are sorry to hear about your problem. You can try updating your server to the latest version 4.9.8 and the issue should be solved.

Best regards

Customer support service by UserEcho