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Under review

bOS Client does not work after updating to iOS15

Alberto Gómez Zamora 1 month ago in bOS Client updated by Alberto 3 weeks ago 18

After upgrading the iOS version in both iPad and iPhone, bOS client app can't connect to the server.

+1

I confirm. I cannot run bOS visualization on any system, regardless of server version.

Under review

Hello,

do you get any error messages when trying to connect? Does the app open or does it crash when opening?

Can you double check the networking settings that are set correctly, also is the gateway activated on your servers?

Best regards,

+2

No errors. It try to connect for about 7 seconds and goes back to the selection menu.

Configurations work in the same network from the browser but not from the application. Before iOS update, bOS client worked correctly.

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I can confirm the error - reported yesterday by one of my customer.

Hello,

we're investigating the connection issue with the latest release. One thing you could try is to switch from automatic to manual connection type and fill out the local/public IP and check if the connection works with manual.

Best regards.

+1

Same error here. On two different IOS 15 devices.

-It works when changing from automatic to manual.

Exactly. It works on manual settings, unfortunately not on automatic.

+2

Hello,

Same error. For fix it temporarily I put the same local IP address to the public address.

Of course the externally connexion doesn't work.

Best regards.

+2

I have a similar issue. I upgraded my phone to ios15 2 days ago and sicne then I cannot login. You select the login user, the app tries to load for a few seconds and then jumps back to the user login screen. I tried another ios device and the issue repeats itself - before ios15 it worked, after upgrade to ios15 it didn/t

Hi, there are news with this problem?

Hello all.

After today's update of the bOS Client application to version 4.8.2, the visualization starts correctly.

Hello,

with the updated application, everything should be back as it was before :)

Best regards.

Hi all,

It works in automatic mode again, but only while connected trough the wifi.

It doesn't connect out of the local network (4G).

Test done so far:

  • Re-created the instance
  • Re-install the app

Has this been fixed to work in celular networks? We do no want to update ios15 ahead of time

+1

Hello,

do you have public access enabled trough port forwarding or our gateway?

Best regards.

Hi,

I solved the problem by following your solution.

Thanks fir the support.

Alberto

Same happens to us. It seems that the public IP does not update on the bOS server. 

Best regards.